Case Study: Noodles & Company achieves a 40% increase in credits recaptured with ArrowStream FSIM

Noodles & Company boosts credits recaptured by 40% with Arrowstream

Noodles & Company, a national fast-casual restaurant chain, faced a challenge with its quality issue reporting process, which relied on inefficient email tracking. To gain a more dynamic and macro-level system for managing product and service complaints, they partnered with vendor ArrowStream and implemented its Foodservice Incident Management (FSIM) solution.

By implementing ArrowStream's FSIM system, Noodles & Company streamlined its reporting process. This solution provided the restaurant chain with the tools needed to effectively manage complaints, which resulted in a measurable 40% increase in credits recaptured.

Noodles & Company