Case Study: humanpredictions achieves 50%+ faster onboarding and higher retention with Arrows

Reducing customers’ time-to-onboarded more than 50%

humanpredictions, led by account executive Matthew Watters, faced an overwhelmed, manual onboarding process after team changes during COVID that made it hard to drive early customer success and adoption. They needed a repeatable, front‑loaded approach to get customers up to speed faster and retain them. To solve this, humanpredictions turned to Arrows and its shared action‑plan/templates functionality.

Using Arrows, Matthew built a tested onboarding template and shared action plans that standardized the ramp process across the team. The result: time-to-value dropped from several months to just two to three weeks (a reduction of more than 50%), net retention increased substantially, and the company gained a scalable, repeatable playbook that supports future growth.

humanpredictions

Matthew Watters

Sales Lead