Case Study: Carro achieves faster onboarding and happier, healthier customers with Arrows

Creating healthier, happier customers with processes that will scale

Carro, an e‑commerce company led by Head of Customer Experience Con Cirillo, had a well‑intentioned but scattered onboarding process that made it hard to remember steps, share customer progress, and prepare to scale. Con needed a simple, collaborative tool with native HubSpot integration to give customers and the team clear visibility and accountability — so Carro implemented Arrows.

Arrows delivered templated plans and a streamlined onboarding workflow that made next steps transparent for customers and easier for the team to manage. As a result, Carro decreased overall time to value, customers engage with Arrows templates and succeed sooner, stay with the platform longer, and Con reports healthier, happier customers and plans to expand Arrows across the customer lifecycle.

Carro

Con Cirillo

Head of Customer Experience