Case Study: RBP reduces onboarding time and scales customer onboarding with Arrows

RBP Reduced Time-To-Value by Enabling Customers to Make Progress Themselves

RBP, a roofing business coaching, training, software, and consulting company, was struggling to scale customer onboarding as demand grew. Co-CEO Allison Howe and her team spent too much time chasing down information from new customers, often across multiple places and time zones, making onboarding stressful and hard to manage.

Using Arrows onboarding plans, RBP enabled customers to complete tasks asynchronously and kept all onboarding information in one place for the team to track. With Arrows, RBP cut average onboarding time from 30–45 days to much faster completion, with some customers finishing in under an hour, and increased onboarding capacity from 3 customers per month to more than 40 per month.

RBP

Allison Howe

Co-CEO