Case Study: REPS achieves streamlined field data collection and Zoho CRM integration with Array

Reps Chooses Array to Power their forms

REPS, a restoration-industry team founded in 2012, needed a field-efficient data collection and inspection solution to support insurance claim processing but couldn’t find a platform that consistently captured field data or guided inspectors through itemized photo documentation. After testing many builders and custom builds over three years, REPS chose Array’s app to power their forms and workflows.

Array implemented a company-wide solution and integrated the app with REPS’s Zoho CRM, enabling document upload, email automation, embedded web forms, and report writers. The Array deployment saved significant time on data entry and collection, removed field confusion, and made full-resolution images available in reports for easier insurance review—delivering affordable, scalable functionality and strong customer support.

Reps

Thomas Balmes

REPS Co-Founder