Case Study: ODYSSEY Teams achieves seamless CRM integration and flexible offline & web forms with Array

Odyssey Chooses Array to Power their forms

Odyssey, a specialist in outdoor team and management development at sea, needed web- and app-based forms that tied directly into their BASE CRM—covering offline on-location forms, internal staff forms, and web booking/enquiry forms. To meet these needs during a CRM platform transition, Odyssey chose Array for its forms and data-capture solution.

Array delivered an integrated forms solution (web, mobile and kiosk modes) with document uploads, timed/remote web forms, CSV/report exports and embeddable forms, connecting directly to BASE CRM and adapting workflows as required. Array’s one-on-one chat support and ongoing updates smoothed Odyssey’s CRM migration, improved data capture for bookings and field activities, and earned strong praise from Odyssey for the customization and integration capabilities.

Odyssey

Terva Blankenship

Odyssey