Case Study: Fred Olsen achieves streamlined cabin checks and improved operational efficiency with Array

Fred. Olsen - Customer Case Study

Fred. Olsen, the cruise operator of Balmoral, Braemar, Boudicca and Black Watch, needed a reliable way to maintain high onboard standards through regular cabin checks, customer satisfaction surveys, incident reporting and IT forms. To address this they implemented Array for Cabin Checks, Customer Satisfaction Surveys, Incident Reports and additional forms for IT officers.

Array provided a mobile, offline-capable inspection and survey platform with features such as document upload, email automation, offline access and report filters. The solution moved cabin checks beyond a single use, driving adoption across multiple departments, streamlining workflows and improving reporting and follow-up so Fred. Olsen can more reliably meet its service standards.

Fred. Olsen