Case Study: commercetools cuts RFP workload by 68% with Arphie

How commercetools Transformed Its RFP Process by Switching From Responsive to Arphie

commercetools, a headless CMS platform, was struggling with its legacy RFP software, Responsive. The tool created significant maintenance drag, had poor search accuracy, and led to inconsistent response quality. This inefficiency was eating into the team's time and offsetting the intended benefits of using RFP software, prompting the search for a new solution.

By switching to Arphie, commercetools implemented an AI-native platform that streamlined its entire response process. Arphie delivered high-quality answer drafts, required minimal content moderation, and provided intuitive, customizable workflows. This partnership resulted in an estimated 68% reduction in RFP workload, saving the team significant time and restoring trust in their response system.

commercetools

Greg Kieran

Director, Solutions Engineering (Presales) EMEA