Case Study: MOJO-CX improves contact center productivity with Arounda's product redesign

MOJO-CX boosts agent productivity by 31% with Arounda

MOJO-CX, a UK-based SaaS company, faced the challenge of unifying three separate products into a single, universal B2B platform for contact centers. Their goal was to integrate the core functionalities from each product to create a comprehensive suite without sacrificing user experience. To tackle this, they partnered with the design vendor Arounda for a complete product redesign.

Arounda implemented a solution focused on creating a cohesive user experience and tailoring features to specific user types, such as agents and managers. The redesign resulted in a unified platform with a streamlined interface and optimized workflows. This led to measurable impacts including a 31% increase in agent productivity, a 42% faster onboarding time, and a 95% adoption rate of AI-powered insights.

MOJO-CX