Case Study: Cisco strengthens root cause analysis with ARMS Reliability's Apollo Root Cause Analysis and RealityCharting

Cisco - Customer Case Study

Cisco, the worldwide leader in networking for the Internet, needed a consistent way to run root cause analysis investigations across a global organization with cross-functional and international teams. Cisco worked with ARMS Reliability and used the Apollo Root Cause Analysis methodology, supported by RealityCharting, to help address issues that significantly affected Cisco, its customers, or its partners.

ARMS Reliability implemented Apollo Root Cause Analysis to guide Cisco’s virtual RCA process and ensure the right people were involved at the right steps without skipping critical stages. The result was a structured, company-wide approach to investigations that improved rigor and collaboration across 74,200 employees in 372 locations across 92 countries.

Cisco

Donalei Erdman

Customer Assurance Program Manager