Case Study: DeliverHealth secures AI-driven patient care and reduces MTTR 29× with Armor

Safeguarding DeliverHealth’s AI Innovations in Patient Care

DeliverHealth, a healthcare documentation leader serving over 800 health systems and 60,000 providers, leverages AI to simplify complex medical data and improve patient outcomes. The company faced disparate data silos, inconsistent incident response controls, and overburdened R&D teams—processing 1.5 million security events in five months with rising MTTD and MTTR.

Armor implemented hands-on managed detection and response, recommended seven pre-approved SOC actions, continuously tuned Microsoft Sentinel (reducing log ingestion 45%), and provided 24x7 threat hunting to protect IP and customer data while allowing R&D to focus on AI products. The engagement cut mean time to respond by 29x, reduced alert noise by 99.9% in Microsoft Defender XDR, lowered dwell time, MTTR and costs, and supported the secure launch of InstaNote, with 57% more patients noticing increased provider "talk time."

DeliverHealth

Juliana Alston Inhofer

Director, Governance Risk and Compliance