Case Study: SolvPath achieves 99.9% uptime and 95% query accuracy with Armakuni's AI customer support platform

solvpath achieves 99.9% uptime with Armakuni

solvpath, an AI-native customer support platform for high-volume e-commerce, came to Armakuni with the challenge of building a generative AI customer support assistant. The platform needed to perform live knowledge retrieval and semantic intent understanding at e-commerce peak load, requiring 99.9% uptime and knowledge coverage spanning FAQs, policies, and order systems.

Armakuni delivered the genAI assistant through a phased engagement built on AWS, covering language understanding, RAG retrieval, continuous learning, and production hardening. The solution achieved a 95% accuracy in understanding shopper queries, grounded 90% of responses in merchant knowledge with no hallucination, and held 99.9% uptime through peak traffic events like Black Friday, enabling solvpath to scale to additional merchants.

solvpath