Case Study: a Canadian direct-to-consumer insurance provider stabilizes production and improves observability with Armakuni

a canadian direct-to-consumer insurance provider diagnoses 800-query outages with Armakuni in a 60-hour POD

A Canadian direct-to-consumer insurance provider engaged Armakuni after experiencing a recurring Apache thread-exhaustion outage on their LAMP stack that had gone unexplained for 6 to 10 months. This issue was impacting their production environment, which handled over 2,000 daily quotes and approximately 800 MySQL queries per request, risking their atomic policy binding and payment transactions.

Armakuni deployed a 60-hour Flexible Engineering POD to address the challenge. The team diagnosed the root cause, preserved critical diagnostic evidence, and scoped a new observability stack. They delivered reliability fixes, including connection pooling and session-timeout approaches, which stabilized the platform. As a result, the insurer can now securely process 1,000 policies and 2,000+ quotes daily, finally having a concrete explanation for the previously opaque production issue.