Case Study: STIHL streamlines dealer communications and support with Armadillo Amarillo's mobile app

STIHL centralizes distributor communication for 50,000 dealers with Armadillo Amarillo

STIHL, a multinational leader in manufacturing forestry and agricultural machinery, worked with Armadillo Amarillo to address a challenge within its network of 50,000 dealers. The commercial department needed a single mobile application to centralize all communications from various departments to its distributors, aiming for a more agile and efficient customer service channel. STIHL sought a technological partner in Armadillo Amarillo, not just a developer, to help optimize daily management tasks.

Armadillo Amarillo developed a scalable, custom mobile app for iOS and Android that centralized dealer communications. The solution featured a two-way connection with STIHL's CRM, an admin panel, and push notifications, which streamlined information dissemination and saved time. The project was a significant success, resulting in exceptionally high satisfaction ratings from STIHL and its distributors, and achieved its primary goals of optimizing time and centralizing communication.

STIHL