Case Study: ICBA streamlines construction training administration with Arlo

icba trains 6,000 people in 2023 with Arlo

The Independent Contractors and Businesses Association (ICBA), a construction industry association in Canada, faced challenges with manual administration for its extensive training program. Using spreadsheets to manage registrations and communications was inefficient, and the need to rapidly shift to virtual training during the pandemic highlighted the need for a more robust solution. They sought a system to automate processes, track attendance, and provide a better experience for their thousands of members.

ICBA implemented the Arlo training management system to automate its operations. The solution featured a self-service customer portal, a built-in CRM, and automated email communications. This drastically reduced manual work for ICBA's team, allowing them to focus on delivering quality training. As a result, Arlo has helped ICBA manage over 850 courses annually and train more than 6,000 people efficiently.

Independent Contractors and Businesses Association (icba)