Case Study: PFS drives sustainable eCommerce insights with Arlington Research

PFS explores sustainability stand-off with Arlington Research: 60% of retailers say they’re lagging behind

PFS, an ecommerce fulfillment provider, faced the challenge of navigating the complex landscape of sustainability in online retail. They partnered with Arlington Research to conduct a comprehensive study to understand how sustainability is prioritized by both consumers and brands, aiming to position themselves as a thought leader and guide retailers in meeting these evolving expectations.

Arlington Research implemented a large-scale survey solution, gathering insights from 4,000 consumers and 200 business decision-makers across the USA and UK. The study revealed key findings, including a consumer expectation for regulations to ensure sustainability standards and that 60% of retailers feel they are lagging behind competitors. This research provided PFS with the authoritative data needed to advise clients on adopting a holistic approach to sustainable practices, thereby helping to bridge the trust gap between consumers and retailers.

PFS