Case Study: Metropolitan Development Council streamlines energy assistance services with Arkus and Salesforce Nonprofit Cloud

Metropolitan Development Council launches Salesforce Energy Assistance in 2024 with Arkus

The Metropolitan Development Council (MDC), a nonprofit dedicated to community support, faced operational inefficiencies due to data being scattered across multiple disparate systems. This fragmentation impacted both staff productivity and client outcomes, prompting MDC to partner with Arkus for a strategic implementation of Salesforce’s Nonprofit Cloud to modernize their technology.

Arkus implemented a tailored Salesforce Nonprofit Cloud solution, which included custom application forms, Microsoft Outlook integration, and data migration. This provided MDC with a centralized platform, real-time reporting, and a streamlined process for their Energy Assistance Program. As a result, Arkus helped MDC significantly reduce administrative errors, improve processing efficiency, and create a scalable foundation for future growth into other program areas like fundraising.

Metropolitan Development Council