Case Study: RelateCare accelerates customer onboarding and doubles service availability with Arkphire and Dell Technologies APEX Flex on Demand

RelateCare cuts onboarding from 3–4 weeks to days with Arkphire

RelateCare, a provider of patient communication services to hospitals, faced the challenge of onboarding new clients quickly while ensuring the strict compliance and security of healthcare data. Their vendor, Arkphire, proposed the Dell Technologies APEX Flex on Demand service to help them modernize their IT infrastructure without a large capital expenditure.

Arkphire implemented a solution using Dell's APEX Flex on Demand, which provided a cloud-like consumption model with on-premises infrastructure. This allowed RelateCare to scale IT automatically and onboard new customers in just a couple of days instead of weeks. The results were significant, including a doubling of system availability to 99.999% and the avoidance of five years of server CapEx costs, all while maintaining full data compliance.

RelateCare