Case Study: Credit Union Plus achieves secure remote loan processing with Arkphire

Credit Union Plus - Customer Case Study

Credit Union Plus, a merged credit union group serving more than 48,000 members and €400 million in loans, needed a secure way for call centre staff to process loan applications outside normal working hours while staying compliant with strict banking regulations. Arkphire helped address this challenge with secure remote access and a modernized IT environment to support member service and operational continuity.

Arkphire designed and implemented a highly resilient hybrid cloud infrastructure with disaster recovery, secure remote access, and managed security services. The solution included Citrix remote desktops, Duo Security 2FA, Netwrix Auditor, and infrastructure replication with NetApp, Cisco, VMware, Veeam, and Microsoft 365, resulting in extended loan application hours, improved customer satisfaction, stronger security, and a centralized 24/7 IT platform for Credit Union Plus.

Credit Union Plus

Phil Hegarty

Operations Director