Case Study: Major Travel Booking Company stops account takeover attacks and protects loyalty points with Arkose Labs

Travel Site Protects Business Critical Loyalty Points with Arkose Labs

Major Travel Booking Company, a leading online travel platform with a high-value loyalty points program, was targeted by large-scale account takeover (ATO) and credential-stuffing attacks that allowed fraudsters to steal rewards, damage customer trust, and drive up contact-center complaints. To stop the fraud while preserving customer experience, the company engaged Arkose Labs and its account-protection platform for login-flow defense.

Arkose Labs deployed its platform across all login flows, using behavioral fingerprints, velocity monitoring, a proprietary IP database, and real-time 3D anti-automation challenges (with 24/7 SOC support) to block malicious bots and organized fraud. The result: ATO attacks were almost immediately stopped, legitimate user sign-ins were unaffected, calls to contact centers fell sharply, and operational efficiencies and customer experience materially improved.