Case Study: Large Rideshare and Delivery Giant achieves $2.5M annual SMS toll fraud savings and seamless user experience with Arkose Labs

How a Rideshare Giant Balances SMS Toll Fraud Security with Great User Experience

Large Rideshare and Delivery Giant was battling large-scale SMS toll fraud as bad actors used bots to create fake accounts and trigger costly OTP flows, driving up SMS bills while the company needed to preserve a frictionless registration experience. To address this, the company partnered with Arkose Labs and implemented Arkose Bot Manager to detect and mitigate fraudulent sign-ups without degrading the user journey.

Arkose Labs integrated Arkose Bot Manager (leveraging AWS infrastructure) to target sessions from high-cost countries, apply tailored threat signatures and present challenges only to suspicious traffic. The result: approximately $2.5M in annualized SMS toll fraud savings in select high-risk countries, 99.5% of low-risk traffic passed unchallenged, 94.4% of challenged sessions immediately abandoned by attackers, zero consumer complaints, and substantially improved visibility into IP, device and behavioral signals.