Case Study: A Major Healthtech Firm protects customer data and stops nearly 1,000 daily bot attacks with Arkose Labs

Healthtech Firm Protects Customer Data Using Arkose Labs

Major Healthtech Firm, a leading digital HSA and healthcare payments provider, was the target of frequent bot-driven account takeover (ATO) attacks that threatened customer data and risked degrading the user experience. To stop these attacks without adding friction or compromising HIPAA obligations, the company engaged Arkose Labs and deployed its platform (including Arkose Enforce) on login and new-account pages.

Arkose Labs used behavioral detection and interactive challenges to distinguish bots from legitimate users, working closely with the client’s team while collecting no personal data beyond IP addresses to remain HIPAA-compliant. The solution thwarted nearly 1,000 attacks per day—saving the company roughly $1,500 daily—reduced false positives against good users, and gave the fraud team clearer insights and greater executive visibility.