Case Study: Major Fintech Company protects customer accounts from phishing attacks with Arkose Labs

Financial Trading Platform Protects Accounts From Phishing Attacks with Arkose Labs

Major Fintech Company, a global trading platform that lets customers buy and sell stocks, cryptocurrencies, and other financial products, faced a surge in phishing and vishing attacks as retail trading traffic grew 20x in 2020. With millions of users and poor visibility into whether logins were legitimate or compromised, the company struggled with a 90% false positive rate and an 80% false negative rate, creating risk for both security and user experience.

Arkose Labs implemented its platform across the customer’s web and mobile app flows, using its detection engine, IP and device intelligence, and tokens to identify bad traffic, stop phished-credential logins, and protect additional APIs and support channels. With Arkose Labs, the company nearly eliminated compromised accounts and stopped 6.4 million token replay attacks, while improving traffic tuning, customer experience, and overall attack reduction.