Case Study: Global Cloud Storage and Workspace Technology Provider achieves account takeover elimination and 70% reduction in customer interventions with Arkose Labs

Arkose Labs Protects Cloud Storage Platform From Fraud

Global Cloud Storage and Workspace Technology Provider — a platform serving over 600 million registered users — faced large-scale account takeover and sign-up enumeration attacks while its legacy authentication solution disrupted legitimate customer access. Arkose Labs was engaged, deploying its Arkose Detect and Arkose Enforce capabilities to provide unified risk decisioning and targeted step‑up authentication that could distinguish bots, fraudsters and real users without degrading the customer experience.

Arkose Labs implemented real-time risk profiling and adaptive, brand-integrated enforcement challenges that only present friction to high‑risk traffic. The deployment eliminated account takeover attacks and fraudulent registrations, reduced customer interventions by 70%, cut support burdens and operational costs, and restored account security while improving legitimate user throughput and satisfaction.