Case Study: Leading Insurance Company stops claim fraud and protects customer experience with Arkose Labs

Arkose Labs Helps Insurer Keep Attackers Out Of Claims

Leading Insurance Company, a global consumer electronics insurer with hundreds of millions of customers, was being targeted by phishing and credential‑abuse campaigns that allowed fraudsters to submit fake claims and resell devices. To protect customers and preserve a seamless experience, the company engaged Arkose Labs and deployed the Arkose Labs platform on its insurance claims funnel.

Arkose Labs detects bot activity and delivers adaptive enforcement challenges to automated scripts while escalating resource‑sapping challenges to human fraud rings. The deployment stopped nearly all bot activity, kept 98.2% of legitimate users completely passive (those challenged had a 98.8% pass rate), caused more than 70% of suspicious traffic to drop off immediately, and wasted fraud rings 5.5 hours per day — all with no negative impact on customer experience.