Case Study: Global e-commerce company achieves 54% reduction in fake new accounts with Arkose Labs

Arkose Labs Enables Ecommerce Giant to Stop New Account Fraud

Global e-commerce Company, one of the world’s largest online marketplaces, was overwhelmed by bots and human sweatshops creating fake new accounts that fueled fake reviews, fraudulent listings, spam and chargebacks. Their in‑house fraud controls were ineffective and generated friction for legitimate users, so they engaged Arkose Labs and deployed the Arkose Labs Fraud and Abuse Platform to protect the new account creation and login flows.

Arkose Labs triaged suspicious traffic in real time, serving interactive anti‑automation enforcement challenges (white‑labeled to the client) and logging detailed analytics to uncover attack patterns. The deployment delivered a 54% reduction in fraudulent new accounts, a significant drop in downstream abuse and chargebacks, uncovered a sweatshop attack from Bangladesh, and enabled the Global e‑commerce Company to strengthen its holistic risk operations and resource allocation.