Case Study: Adobe reduces fake account risk and improves user experience with Arkose Labs

Adobe Reduces Fake Account Risk and Improves User Experience with Arkose Labs

Adobe, a global leader in creative and document software, faced rising risk from attackers creating fraudulent email accounts that could be used for phishing, spam, and resource abuse. To sharpen detection and reduce friction in account sign-ups, Adobe deployed Arkose Labs’ account security solution to add an adaptive, intent-based layer to its registration flow.

Arkose Labs implemented adaptive risk signals, enforcement challenges, custom telltales, and 24/7 SOC monitoring to triage and stop fraudulent registrations. As a result, challenge rates fell 80% (from 10% to 2%), detection of fraudulent accounts increased by 90%, user friction dropped ~83.3%, support tickets declined, and Adobe gained improved operational efficiency and faster, proactive threat mitigation.

Adobe

Sparky Toews

Principal Product Manager