Case Study: Light Peer Support achieves a more stable, user-friendly CRM with Arkom Creative Technology

Light Peer Support stabilises Dynamics 365 CRM with Arkom Creative Technology

Light Peer Support, an organization supporting families affected by perinatal mental health challenges, was struggling with an unreliable Dynamics 365 CRM system that had unresolved usability issues. They needed a responsive support partner to stabilize the platform and help their team get more value from it. They engaged Arkom Creative Technology for its CRM support and optimization service.

Arkom Creative Technology onboarded the client onto its standard support model, performing a system tidy-up to resolve immediate issues and improve robustness. They also provided key process documentation and training to empower internal users. As a result, Light Peer Support now has a more stable and user-friendly CRM system, with improved team confidence and reduced reliance on external support for routine tasks, allowing them to focus on their core mission.

Light Peer Support