Case Study: Forces Pension Society modernises membership management and self-service with Arkom Creative Technology

Forces Pension Society streamlines membership with Arkom Creative Technology and centralises multiple enquiries in Dynamics 365

The Forces Pension Society, an independent not-for-profit watchdog for the UK military pension community, needed to modernize its fragmented membership and enquiry processes. To reduce manual administration and better support its members, the organization partnered with Arkom Creative Technology for a new CRM and self-service portal solution.

Arkom Creative Technology designed and delivered a membership CRM built on Microsoft Dynamics 365 and Power Apps, supported by an integrated Umbraco portal. The solution centralized management, integrated Direct Debit and card payments, and provided comprehensive enquiry tracking. The result for Forces Pension Society was a significant reduction in admin, improved financial oversight, and a robust, scalable system that delivers a better experience for both members and internal teams.

Forces Pension Society