Case Study: ARCA modernises membership operations with Arkom Creative Technology

ARCA reduces admin with Arkom Creative Technology and a fully integrated membership system

The Asbestos Removal Contractors Association (ARCA) faced a challenge with its outdated and disconnected digital systems, which included a CRM, website, and member portal. These systems were no longer fit for purpose, leading to inefficient manual processes and limited data visibility. To modernize its operations and improve the member experience, ARCA partnered with vendor Arkom Creative Technology for a solution utilizing Dynamics 365, Business Central, and Umbraco.

Arkom Creative Technology designed and delivered a fully integrated membership system that combined the CRM, website, and portal into a single platform. This solution enabled self-service capabilities for members, non-members, and staff, and provided ARCA with improved reporting and streamlined workflows. The results included a significant reduction in administrative tasks through automation, such as online payments and automatic reminders, leading to lower support costs and greater operational efficiency for the association.

ARCA