Case Study: Box achieves 24%+ diverse supplier spend and transparent supplier diversity insights with Arkestro

Establishing an Inclusive and Diverse Supply Chain

Box, a leading cloud content management company, wanted to address systemic inequality by making supplier diversity, equity and inclusion core to its procurement strategy. Chief Procurement Officer Linda Chuan found existing processes lacked scalable visibility into supplier demographics and workforce makeup, so Box partnered with Arkestro and adopted Arkestro’s procurement and sourcing operations platform as a supplier diversity solution.

Arkestro implemented ML-driven analytics, predictive sourcing, KPI dashboards and exception alerts to automate diversity tracking and reporting across 1,800+ active suppliers. The Arkestro solution gave Box actionable insights and benchmarking, driving more than 24% spend with diverse suppliers (FY20 diversity spend $13.43M of $82.33M owned spend) and significantly improving procurement visibility and decision-making.

Box

Linda Chuan

Head of Strategic Sourcing