Case Study: Government of the District of Columbia boosts FOIA productivity with ArkCase from Armedia

How Armedia Improved DC Office of the Chief Financial Officer’s FOIA Productivity Using ArkCase

The Government of the District of Columbia’s Office of the Chief Financial Officer was looking to replace its legacy Salesforce FOIA system with a more robust cloud-based solution. The existing setup lacked key capabilities such as exemptions, redaction, search, reporting, and an external portal, which made FOIA processing inefficient and created a growing backlog for staff.

Armedia implemented ArkCase FOIA, a FedRAMP-compliant cloud solution with features for redaction, task management, reporting, notifications, tracking, and administrative configuration. The implementation, training, testing, and go-live were completed in less than three months, and the Office of the Chief Financial Officer reduced its backlog and processed 50% more FOIA requests in the first five months compared with previous years.

Government of the District of Columbia