Case Study: Paigo achieves agile, secure customer service with Arkano and Microsoft Dynamics 365

Paigo centralizes requests and reduces costs with Arkano

Paigo, a Uruguayan fintech company, faced the challenge of managing a high volume of customer requests across its multi-brand operations. They needed a scalable and flexible system to improve both customer and associate experiences. To address this, vendor Arkano implemented a solution utilizing Microsoft Dynamics 365 Customer Service.

Arkano's solution centralized all request management, providing Paigo with a 360-degree customer view and greater operational agility. The integration, which included synchronization with central systems via Power Automate and WhatsApp messaging, resulted in reduced implementation costs, valuable data generation, and the availability of secure remote workspaces. The vendor's work successfully delivered a system that allowed for quick request handling and efficient changes by business users.

Paigo