Case Study: a US-based eLearning provider boosts student engagement with Aristek Systems’ AI-driven Q&A system

US-based eLearning Provider boosts NPS by 5 points with Aristek Systems

Aristek Systems assisted a US-based eLearning provider whose existing chatbot could not meet growing student demand across multiple subjects. The challenge was to develop a new AI-driven question-answering system that could provide accurate, contextual support to K-12 learners while ensuring the highest degree of data protection and security.

The solution implemented by Aristek Systems was an LLM-based chatbot using a retrieval-augmented generation approach. This system integrated with the existing platform to provide fast, accurate responses by pulling information from an internal knowledge base. The results included a system capacity of over 1000 requests per minute, 24/7 availability for student support, and a 5-point growth in the platform's Net Promoter Score (NPS).