Case Study: Fireman Hospitality Group achieves fast, reliable guest WiFi with Arista Networks' Cognitive WiFi

Fireman Hospitality Group - Customer Case Study

Fireman Hospitality Group, a family-owned operator of New York City restaurants including Bond 45, Café Fiorello and Brooklyn Diner, struggled with inconsistent, consumer-grade multi-vendor WiFi that couldn’t keep up with growing guest and staff demand. The unreliable network led to complaints and negative reviews, so IT Director Rocky Lucia sought a cost-effective, cloud-based solution that could be centrally managed and tailored to each location.

Working with Trestle Networks, they deployed Arista Cognitive WiFi with C-130 access points and performed site surveys to optimize coverage. The rollout delivered secure, high-performance, easy-to-manage WiFi, drastically reduced help-desk complaints, maintained PCI-compliant security, and added guest analytics and customization—creating a stable platform for future services like tableside ordering and loyalty integration.

Fireman Hospitality Group

Rocky Lucia

IT Director