Case Study: Mid‑Tier Biotechnology Company achieves efficient, auditable adverse‑event triage with ArisGlobal's agXchange IRT

ArisGlobal Enables Mid-tier Biotechnology Company to Triage Inbound Adverse Event Reports

Mid‑Tier Biotechnology Company, a developer with products across multiple therapeutic areas, was overwhelmed by high volumes of inbound potential adverse event (AE/ADR) reports coming in varied formats and channels. Although they used the Oracle Argus safety application for case processing, they had no triage capabilities and relied on manual, error‑prone, poorly auditable processes. To close this gap, ArisGlobal implemented its agXchange Inbound Receipt and Triage (IRT) solution to streamline collection, classification, and initial case decisioning.

ArisGlobal integrated IRT with Argus so inbound reports are automatically converted to source documents, duplicate‑checked against IRT and Argus, and have core case data entered in IRT before submission to Argus; follow‑ups and non‑AE items are classified and archived and queries can be issued from the system. The integration delivered measurable benefits: automated duplicate checks, auditable triage decisions and document retention, E2B‑compliant report submission, searchable/exportable correspondence, improved compliance and reconciliation, and faster, more reliable case processing. ArisGlobal’s solution also set the stage for a move to agTracker to further increase automation, reporting and OCR capabilities.