Case Study: a Web3 social media company improves user experience and cuts spam with Arise Gaming

Web3 social media platform builds user experience with Arise Gaming

A web3 social media company, a fast-growing token-powered social network, needed a highly skilled customer experience team to build a solid support foundation for its users. The challenge included delivering omnichannel care, managing community engagement, and handling content moderation. They partnered with Arise Virtual Solutions for their expertise.

Arise Virtual Solutions implemented its "CX in a Box" service, providing flexible Gig-CX resources and developing user experience processes. The solution included setting up an email ticketing platform and proactive social media moderation. As a result, Arise helped decrease inappropriate and spam content by 40% and reduced general support emails by 145% over two months, all while the platform's user base grew by over 50%.