Case Study: Movate boosts ramp-to-proficiency with Arise Virtual Solutions

Transforming Movate’s Learning & Development Landscape

Movate, a business process outsourcer serving a major home improvement retail client, needed help improving its agents’ ramp-to-proficiency performance. To address this, Movate turned to Arise Virtual Solutions for Learning and Instruction-as-a-Service support, based on the success of Arise’s virtual learning programs.

Arise Virtual Solutions delivered a New Learner Certification Course led by an Arise-contracted instructor, using a curriculum modeled on Arise’s proprietary service partner agenda, blended learning modalities, and post-certification support. The program helped Movate improve Voice of Customer results compared with non-Arise-led classes, achieve strong certification outcomes, and generate repeat business, with Movate investing in a second Arise service.

Movate