Case Study: Major Hospitality maintains guest service during Hurricane Ian with Arise Virtual Solutions

The Arise® Platform flexes up during historic Hurricane Ian

Major Hospitality turned to Arise Virtual Solutions when Hurricane Ian forced its Florida contact center to close and threatened guest support during a major service disruption. To keep customer care running safely, the hospitality brand needed immediate backup coverage while its onsite team was evacuated.

Using the Arise® Platform burst-capacity model, Arise Virtual Solutions quickly mobilized distributed Service Partners to provide remote support from unimpacted regions. Within 48 hours, the company filled more than 1,472 service hours over six days and delivered a 96% guest satisfaction score, helping Major Hospitality maintain service continuity during the storm.