Case Study: Supporting Sales for a Leading Travel Company achieves $150M+ revenue, 25%+ direct conversion & 70%+ upsell with Arise Virtual Solutions

Supporting Sales for a Leading Travel Company - Customer Case Study

Supporting Sales for a Leading Travel Company needed a partner to act as an extension of its brand, handling customer care, sales/reservations and billing inquiries while managing heavy seasonality and reducing transfers and hold times. The travel giant required knowledgeable sales professionals who could “close the deal,” emulate the client’s guest experience, and flex capacity for peak periods and weather disruptions—needs met by Arise Virtual Solutions and its Arise Platform service model.

Arise Virtual Solutions deployed its Arise Platform and certified Service Partners (70–150 seasonal FTEs), providing inbound voice sales, upsell programs, cross-functional training, and a closed-loop feedback system to drive conversion. The result: performance within 2% of the client’s agents overall and outperforming them on package sales in peak months; exceeding internal agent results 11 of 12 months for protection-plan sales and 10 of 12 months for upgrades; direct sales conversion over 25% and upsell rate over 70%, generating over $150M in revenue.