Case Study: Roadside Assistance achieves faster emergency response and top customer satisfaction with Arise Virtual Solutions

Roadside Assistance - Customer Case Study

Roadside Assistance faced high-risk, time-sensitive calls where rapid, empathetic handling could mean the difference between safety and harm. To meet this challenge they engaged Arise Virtual Solutions and the Arise Platform to manage inbound roadside-service calls, dispatch providers and ensure stranded motorists’ safety, while addressing the need for agents with strong emotional intelligence and rapid de-escalation skills.

Arise Virtual Solutions deployed its Arise Platform and network of experienced Service Partners to match the client call curve, flex for weather-driven seasonality and burst volumes (up to 40% intraday), and reduce costs versus captive operations. The solution delivered measurable outcomes: Arise is the #1 provider on Customer Satisfaction Index (CSI) across centers, consistently exceeds First Call Resolution (FCR) targets, and provides the flexibility Roadside Assistance relies on during peak demand.