Case Study: a luxury goods retailer reduces fraud and protects revenue with Arise Shield from Arise Virtual Solutions

Protecting a Luxury Brand from Rising Fraud with Arise® Shield

A high-end luxury goods retailer faced a significant surge in fraudulent activities within its customer support, which led to financial losses and posed a threat to its brand reputation and customer trust. To address this challenge, the company partnered with vendor Arise Virtual Solutions and implemented their Arise Shield solution.

Arise Virtual Solutions implemented a multi-faceted approach centered on the Arise Shield tool, which provided real-time monitoring, identity verification, and customizable fraud detection rules. The results were transformative, with the system successfully blocking 1,136 fraudulent actions out of 31,621 transactions in the first month, preventing nearly $111,000 in losses. Furthermore, the solution achieved a customer satisfaction score of 102% of its goal, demonstrating that robust fraud prevention was delivered alongside high-quality customer support.