Case Study: a major home security company achieves 110% of forecasted service capacity with Arise Virtual Solutions

Home security client dodges customer service disaster with Arise’s flex capacity

Arise Virtual Solutions helped a major home security company that was heading into April 2022 with a serious customer service staffing shortage. Its traditional BPO partners could not provide enough live agent capacity, putting service levels, customer satisfaction, and revenue opportunities at risk.

Using The Arise Platform and its flex capacity model, Arise Virtual Solutions quickly scaled support to 110% of the client’s initial April forecast so the company could meet SLAs. Arise also helped reduce average handle time by 11%, and the client’s vendor ops director said Arise was “the only thing keeping our Billing LOB afloat.”