Case Study: Fortune 500 Retailer improves player response times with Arise Virtual Solutions

Game-changing PX analytics boost satisfaction scores by 33% for Web3 Studio

Arise Virtual Solutions worked with a Fortune 500 Retailer that needed to improve customer/player support response times and better staff for global demand. The retailer’s challenge was inconsistent and often slow response times across time zones, creating risks for ongoing engagement and growth.

Arise Virtual Solutions used its WFM expertise and The Arise Platform to analyze historical and heatmap data, identify support gaps, and optimize 30-minute service partner scheduling for better coverage. As a result, the retailer reduced average response time from 4.2 hours to 2.4 hours, a 43% improvement, and achieved a 90% reduction versus the 24-hour target response rate.