Case Study: a fast-growing global roadside assistance company cuts AHT by 50% with Arise Virtual Solutions

Fast-growing global roadside assistance client unlocks analytics to drive CX success, reducing AHT by 50%

Arise Virtual Solutions worked with a fast-growing global roadside assistance company that was struggling with gaps in CX reporting during rapid expansion. As a first-time Gig-CX user, the customer lacked visibility into key performance metrics, which made it difficult to manage response times and contributed to average handle time (AHT) rising to nearly 8 minutes.

Arise Virtual Solutions partnered with the client’s internal tech team to access, analyze, and validate raw CX data from the company’s proprietary software, using The Arise® Platform to improve KPI tracking, learning and development, and service delivery. The result was better proficiency and nearly 90% utilization for service partners, helping reduce AHT by 50% to an average of 3–4 minutes.