Case Study: FTC achieves higher meal signup conversion and dialing efficiency with Arise Virtual Solutions

Care and support for senior citizen recipients of specialized meal provider

FTC partnered with Arise Virtual Solutions to help a specialized meal provider reach Medicare patients who were eligible for free, nutritious meals after discharge from healthcare facilities. Because many seniors are wary of scams and free offers, the customer needed a trusted way to notify recipients through outbound voice calls and SMS messaging.

Arise Virtual Solutions used the Arise Platform to connect the client with skilled, certified Service Partners trained in healthcare basics, compliance, and trust-building communication. The approach drove call-to-signup conversion to over 90% and increased efficiency to more than 60 dials per hour, nearly doubling performance while helping ensure meals reached those in need.

FTC