Case Study: Pilz achieves a modern B2B customer portal with Arineo and SAP Commerce

The Pilz B2B customer portal - more than just an online store

The customer, Pilz GmbH & Co. KG, a global supplier of automation technology, faced the challenge of migrating its outdated and unsupported SAP Web Channel online store to a future-proof e-commerce platform. Their goals included achieving high system availability, centralizing product data, and enabling a seamless mobile shopping experience for their B2B customers. To address this, they partnered with the vendor Arineo for its expertise in SAP e-commerce migration.

Arineo implemented the modern SAP Commerce (B2B) solution, which provided a highly available, clustered server architecture and a responsive design for mobile devices. The new customer portal featured an optimized product search and was deeply integrated with Pilz's existing CRM and ERP systems. Following the successful go-live, Arineo's Application Management Support (AMS) took over to ensure smooth operation and continuous development of the platform, enhancing the overall service experience for Pilz's global customers.

Pilz

Rainer Wolf

SAP Team Lead