Case Study: Mindbody achieves automated billing, reduced revenue leakage, and improved customer satisfaction with Aria Systems

Mindbody Utilizes Aria Systems to Automate Billing Processes and Increase Customer Satisfaction

Mindbody is a cloud commerce platform that helps service businesses book appointments, process payments, manage staff, and retain customers. As the company scaled, its homegrown billing and invoicing system required labor‑intensive manual work—especially for dunning and provisioning—leading to slow service, frequent errors, and significant revenue leakage.

Mindbody implemented Aria Systems to automate invoicing, dunning, provisioning, tax collection (via Avalara AvaTax) and integrate billing data into their platform and Salesforce. The automation cut manual processing and revenue leakage, improved tax accuracy and collections, created a single “record of truth” for faster customer service, and increased customer satisfaction while reducing labor costs.

Mindbody

Eric Steinbroner

Vice President and Corporate Controller