Case Study: IMN achieves scalable, PCI-compliant billing and actionable channel insights with Aria Systems

Customer and Channel Insight Shapes Business Decisions

IMN is a SaaS provider of content-driven e-communications founded in 1999 that serves more than 3,000 accounts worldwide. Rapid growth and a complex multi-tier distribution model outpaced its legacy billing system, and IMN needed a solution tightly integrated with account provisioning, online marketing, client support and channel management — while meeting PCI-DSS requirements to protect sensitive payment data.

IMN selected the Aria Subscription Billing Platform for its open architecture, built-in reporting, BI and scalability. The move made IMN’s billing 100% PCI-compliant, enabled flexible pricing and promotions, and delivered measurable gains: greater visibility for marketing and channel programs, improved customer support, simpler audit and billing issue resolution, and strategic insight into customer usage that has driven new revenue.

IMN

Philip Werner

Vice President of Products