Case Study: Booker achieves automated billing, reduced revenue leakage, and improved customer satisfaction with Aria Systems

Booker Utilizes Aria Systems to Automate Billing Processes and Increase Customer Satisfaction

Booker is an all-in-one commerce platform that helps service businesses book appointments, process payments, manage staff, and build customer relationships. As Booker scaled, its homegrown billing and accounting systems became overextended—manual invoicing, dunning, provisioning, and tax processes led to slow self-service, frequent errors, and unacceptable revenue leakage.

Booker implemented Aria Systems’ Active Orchestration to automate invoicing, dunning, provisioning and tax handling, integrating seamlessly with its platform, Salesforce, and Avalara AvaTax. The change virtually eliminated manual processing, reduced revenue leakage, automated card retries and service suspension, created a single customer record in Salesforce for faster support, lowered tax and labor overhead, and improved overall customer satisfaction.

Booker

Rosemary Biagioni

Vice President and Controller